FAQ

How do I change my Portal password?

Click on your account name at the top right side of the screen, then select 'Change password'.

Can I change my Delivery Address?

Please be mindful when changing your shipping address, as this change will also be applied to your Ethical Brand Co contact file, and won’t revert to the original. Please feel free to contact us if you would like to make changes to your delivery address for any reason.

How can I order Carton Buy Deals?

You can search for all Carton Buy Deals using the search bar at the top of the page. You will also see Carton Buy Deals available as a 'Box of 12' under each product page.

Is there another view in which I can create my order?

Click on your account name at the top right side of the screen, then select either 'Quick Order' or 'Bulk Order' to view and add products to your cart from a list view. 

Can I upload my order as a CSV file?

Click on your account name at the top right side of the screen, then select 'Quick Order'. At the bottom of the page, download the 'product code samples' CSV template file. Add the amount in which you wish to order in the 'Quantity' field, save and re-upload the file to load your order.

What delivery options are available?

Upon checkout you will be able to select one of the following options,

• TNT: preferred for business address deliveries, signature is required for delivery.
• StarTrack: preferred for residential address deliveries, Authority to Leave is mandatory for delivery.

Please see the Delivery Conditions page for more details.

I’m a local salon, can I collect my portal order?

If you are based in Queensland, an option for local pickup in Coolum Beach will appear. Select this and your order will be ready within 24-48 hours. Collection is available Monday to Friday, between 8.30 am - 4.00 pm QLD time. 

Am I able to make changes to my order after I’ve submitted it?

You can add/remove and edit items within your cart. Once your order is submitted, it is not possible to make any further changes to your order within the portal, and you will need to contact us to make any adjustments. If you place a new order, this order will be processed separately and incur a freight charge.

How long will my order stay in my cart if I don't finalise it?

Items will remain in your cart for 48 hours, after which time your cart will be cleared if the order hasn’t been finalised.

Can I update my contact through the portal?

Please contact our office should you need to update your contact details. 

I’m an authorised stockist looking for some images I can use for my social media and website, how do I access them?

Click on the 'Salon Resources' tab at the top of the page. This will open a Dropbox page containing a range of imagery, video, logos and flyers which you are welcome to download and utilise. *Please note that all stockists require prior, written approval before listing our products for sale online, please contact us for more details.